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CANCELLATION & RETURNS

An order may be cancelled if notification of such cancellation is received within 24 hours of order placement.  Beyond such time, no order may be cancelled.  To cancel an order within 24 hours of order placement, email orders@intothegardenoutdoor.com.

 

If for some reason you are not entirely pleased with your purchase, we will accept returns of In Stock items within 7 calendar days of delivery to you.  In Stock items are items so noted in the Product Detail portion of the website. In Stock means items in the indicated frame and cushion material are available for purchase in our brick and mortar stores in Dallas and Fort Worth. Only items indicated as In Stock that are purchased on intothegardenoutdoor.com may be returned. Into the Garden will not accept a return of any item not indicated as In Stock under any circumstances except due to damage or defect.  These are custom orders and are non-returnable and non-refundable.

 

If you desire to return an In Stock item within 7 calendar days of delivery, email orders@intothegardenoutdoor.com.  You will then be given a Return Authorization Number.  This number must be written on each package being returned.  You may not return an In Stock item requiring assembly if it has been assembled.

 

You will be responsible for carefully packaging any returned item in its original packaging, contacting the freight company and shipping the product using the shipping instructions given in the email containing your Return Authorization Number.  You will be responsible for any freight charges incurred in returning the item(s) to Into the Garden.  All returned product must be in original, non-soiled and unused condition.

 

Once returned product is received by Into the Garden, it will be thoroughly inspected.  If the return satisfies the foregoing criteria, within 2-4 weeks of receipt of the returned merchandise by Into the Garden, you will be issued a refund by check in the amount of the original purchase price less a 20% re-stocking fee and less all freight charges incurred by Into the Garden in shipping the product to you and less all return freight charges, unless you separately paid same to the freight company.

 

If you refuse an order of In-Stock items on delivery, it will be treated as a return of In Stock items as above with round trip shipping charges and a 20% restocking fee being paid by you.  No refund will be issued in any amount if an item other than an In Stock item is refused upon delivery.